SBI FASTag

Dear Customer, SBI FASTag has been enabled for recharge through YONO under Bill Payments, BBPS, Phone Pe, Google Pay & Paytm. Customers can now access New Customer Portal through the newly added link

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APM ID: Webs_tran_1507

Dear SBI FASTag Customer,

We hope this message finds you well. This is to inform you about an important update regarding the usage of FASTag from regulator side.We would like to bring to your attention below points:-

Only recent FASTag issued on your vehicle will be considered as your active FASTag.
Update in the tag that is hotlisted/blacklisted will not be allowed.
Update tag to a VRN having previous hotlisted/Black listed tag, the updated tag will be closed. Incase the hotlisted/blacklisted tag is of Paytm tag, then it will be ignored and VRN update will be allowed.
Tags present in "Hotlist","Blacklist" will not to be added into tag force closure list (during Tag Registration and Update)
In case a tag added to "Low balance"" under Forceful Tag Closure(FTC), is the only active tag left on the VRN at the time of closure (on T+15th Day), that tag will not be "Closed".
When a tag is added or updated, and there are multiple tags against the Vehicle and both the tags are having same issue date, then the tag having older creation date/timestamp will be considered for force closure (added in "Low balance"). (Paytm tag will be considered for this activity)
New tag issuance will be allowed on the Vehicle if there is only 1 previously active tag on the vehicle. However, previous tag of Paytm won’t be considered as active tag.
In case any tag of a VRN is updated, All the previous tags will be considered under FTC utility. Paytm Tags will also be considered in this scenario.
Tags added to "Low balance" will get closed during the scheduler run at every 15th day.

We appreciate your cooperation and understanding in this matter. This update is aimed at improving the overall FASTag experience and smooth functioning of the FASTag system.

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State Bank of India (SBI) FASTag PII Data Collection Notice cum Consent form

Effective Date:26 November 2025

1. Our commitment to your data privacy for FASTag services

At State Bank of India (SBI), we are committed to ensuring the privacy and security of your personal information in accordance with applicable law in connection with our FASTag services.
This notice explains what Personally Identifiable Information (PII) we collect, why we collect it, and how we handle it within the National Electronic Toll Collection (NETC) ecosystem.
By activating and using our FASTag, you consent to the collection, processing and dissemination of customer information including PII by SBI and other data practices described in this notice in connection with our FASTag services.

2. What information we collect

To provide you with a seamless and efficient toll payment service, we collect the following PII:

Customer Identification Information: Name, address, mobile number, date of birth (DOB) and email address.

Vehicle Information: Vehicle Registration Certificate (RC) number, vehicle class, and images of the vehicle.

KYC Documents: Identity proof and address proof, as mandated by the Reserve Bank of India (RBI).

Transaction Data: Details of toll plaza transactions, including location, time, and toll amount.

Financial Information: Your linked bank account details for automated toll deductions and recharges.

3. How we collect your information

We collect your information through the following channels:

Directly from you: When you fill out the FASTag application form, whether online via a customer portal or agent portal, or offline at a Point of Sale (POS) location.

Through the NETC ecosystem: When your vehicle passes through a toll plaza, the system captures your FASTag ID and vehicle class.

From Intermediaries: Through partners involved in the NETC program, such as the Indian Highways Management Company Ltd (IHMCL), National Payments Corporation of India (NPCI), and acquiring banks at toll plazas.

4. Why we collect and process your information

We use your PII to operate and improve the FASTag service for the following purposes:

To process toll payments: Automatically deduct toll fees from your linked account as your vehicle passes through toll plazas.

To verify your identity and vehicle: As part of the KYC (Know Your Customer) process, to ensure compliance with regulatory guidelines.

To provide service alerts: Send you SMS alerts for toll deductions, low balance, and other account-related information.

To enable recharge services: Allow you to top up your FASTag balance through online portals or the mobile app.

To generate transaction reports: Provide you with statements of your toll transactions.

To resolve disputes: Address any issues related to incorrect toll charges or transaction failures through the NETC dispute management system.

5. How we share your information

We share your information only with parties necessary for the functioning of the NETC program, including:

National Payments Corporation of India (NPCI): As the clearing house for the NETC system, NPCI receives transaction requests to route them to the correct issuing bank.

Acquiring Banks and Toll Plaza Operators: Information is shared to validate your FASTag and process the toll deduction.

The Government of India and its agencies: In compliance with legal requirements, data may be shared with the Government Ministries and it's related agencies for purposes such as reporting, vehicle tracking, and enforcement.

Service Providers: We may use other third-party vendors for ancillary services, but only under strict data protection and confidentiality agreements.

Data Aggregation: Your data may be used in an anonymized and aggregated form for statistical analysis and system improvement.

6. Your data rights

You have the right to access and update the information associated with your FASTag. For any changes or queries regarding your PII, you can use the customer portal provided by State Bank of India (SBI) or approach authorised bank channels to update your KYC and profile details.

7. Security of your information

We implement high-level security measures to protect your PII, including encryption, firewalls, and restricted access. Our security policies are in compliance with regulatory standards and applicable law to ensure the confidentiality and integrity of your data.

I have read and agree to the FASTag PII data collection notice.

This application is meant to be used by Authorized Individuals only. All activities on this application are logged and monitored by the Bank. Any unauthorized access shall be treated as violation of Bank’s IT & IS Policies and shall be penalized accordingly.

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Important Notice

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State Bank of India (SBI) FASTag PII Data Collection Notice cum Consent form

1. Our commitment to your data privacy for FASTag services

2. What information we collect

3. How we collect your information

4. Why we collect and process your information

5. How we share your information

6. Your data rights

7. Security of your information